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Frequently Asked Questions

New technology can be difficult to learn. Automated Telecom is trying to make it easy for all of our customers with different technology backgrounds to use our product with ease. You may find what you need below and if you don't find the answer you are looking for please give us a call at 760.837.7000 or email us at and we are sure to answer your question about anything about our business phone service.

  • What is VoIP?
    Voice over Internet Protocol (VoIP) is a technology that allows users to make voice and video calls over the internet, instead of traditional telephone networks. VoIP converts analog audio signals into digital data packets, which are then transmitted over the internet to the receiving device, where they are converted back into analog audio signals. This process allows for real-time communication and eliminates the need for traditional telephone lines.
  • Does network jitter affect VoIP?
    Jitter can have a negative impact on the quality of a Voice over IP (VoIP) call. Jitter refers to variations in the time between packets arriving, which can cause audio to sound choppy or delayed. This can occur due to network congestion or other factors. To minimize the effects of jitter, many VoIP systems use jitter buffers, which temporarily store incoming packets and then play them out at a steady rate, smoothing out any variations in arrival time. Some VoIP systems also use techniques such as adaptive jitter buffers and forward error correction to further improve call quality in the presence of jitter.
  • Does double NATing impact VoIP?
    Double NATing, or having two Network Address Translation (NAT) devices on a network, can negatively affect Voice over IP (VoIP) calls. NAT is used to allow multiple devices on a private network to share a single public IP address. When two NAT devices are used, it can create a situation where the endpoints of a VoIP call are unable to communicate directly with each other, causing issues such as one-way audio or dropped calls. Double NATing can also make it difficult for a VoIP system to properly function, as it may not be able to properly traverse the two layers of NAT. This can cause issues with call routing, registration, and other functions. To resolve the issue of Double NATing, one of the NAT devices should be removed or configured in a way that allows the VoIP traffic to pass through it properly. This can typically be done by disabling the NAT functionality on one of the devices or by configuring it as a bridge instead of a router. Additionally, Some VoIP systems have built-in capabilities that can help mitigate the effects of Double NATing, such as STUN and TURN servers, but these may not always be available or effective.
  • What is a dual WAN solution?
    A dual WAN solution is a network configuration that utilizes two separate WAN (Wide Area Network) connections, such as two different internet service providers (ISPs), to provide redundant, fail-safe internet connectivity. This can provide a level of redundancy and increased availability in case one of the WAN connections fails. Additionally, a dual WAN solution can also be used to load balance traffic between the two connections, which can result in increased bandwidth and improved performance.
  • Are VoIP phones better than analog phones?
    VoIP (Voice over Internet Protocol) phones have several advantages over analog phones, such as: Lower cost: VoIP calls are typically less expensive than analog phone calls, especially for long-distance and international calls. Flexibility: VoIP allows users to make and receive calls from anywhere with internet access, rather than being tied to a physical location. Additional features: VoIP phones often come with features such as call forwarding, voicemail, and caller ID that are not available on analog phones. Scalability: VoIP is easily scalable, so it can accommodate large numbers of users and growth. Integration with other systems: VoIP can be integrated with other systems such as CRM, ERP, or other business apps to improve communication and productivity. However, analog phones are still widely used and have some advantages such as being more reliable during power outages and internet outages, and they don't require an internet connection.
  • What is SD-WAN and what does it do?
    SD-WAN (Software-Defined Wide Area Network) is a technology that allows businesses to use software to manage and optimize the flow of network traffic over wide area networks (WANs). This is typically used to connect branch offices to a central location, such as a data center or cloud-based services. SD-WAN allows businesses to improve the performance and security of their WAN connections by: Automatically routing traffic over the best available path: SD-WAN uses real-time data to determine the best path for network traffic, based on factors such as bandwidth, latency, and packet loss. This can help to improve the speed and reliability of connections. Reducing costs: SD-WAN can reduce the cost of WAN connections by using lower-cost internet connections in addition to more expensive dedicated connections, such as MPLS. Enhancing security: SD-WAN can help to improve the security of WAN connections by encrypting traffic and providing advanced security features such as firewalls and VPNs. improving the visibility and control over the network: SD-WAN provides a centralized management console which enables IT teams to monitor and troubleshoot network issues, and make changes to network policies quickly and easily. Overall, SD-WAN allows businesses to improve the performance and security of their WAN connections, while reducing costs and simplifying management.
  • What is a parked call?
    A parked call in VoIP (Voice over Internet Protocol) refers to a call that is put on hold by the person who answered it, rather than being connected to a specific extension or person. The call is "parked" in a virtual holding area, so that it can be retrieved and answered by someone else, such as a supervisor or another team member, who may have the necessary information or authority to handle the call. This feature is commonly found in VoIP phone systems and allows for better call handling and transfer.
  • What is Unified Communications?
    Unified Communications (UC) is a set of technologies that integrate various forms of communication and collaboration tools into a single platform. It aims to simplify and streamline communication and collaboration among employees, customers, and partners. UC includes a variety of features such as voice and video calls, instant messaging, email, presence information, and audio, web, and video conferencing. The goal of UC is to improve communication and collaboration efficiency, increase productivity, and enhance customer service. UC can be delivered through a variety of deployment models such as cloud-based. It can also be integrated with existing communication infrastructure and can be accessed on multiple devices such as smartphones, computers, and desk phones.
  • Yealink T54W says no service
    The "no service" message on a Yealink T54W phone typically indicates that the phone is unable to connect to the network or the server it is configured to connect to. There are a few potential causes for this issue, such as: The phone's network settings are incorrect (e.g. incorrect IP address, subnet mask, or gateway) The server the phone is trying to connect to is down or not reachable There is an issue with the network cable or port the phone is connected to The phone's firmware is out of date To troubleshoot the issue, you can try the following steps: Verify that the phone's network settings are correct and that it is connected to the correct network Check the server the phone is trying to connect to and ensure that it is online and reachable Check the network cable and port the phone is connected to and ensure they are working properly Check for firmware updates and upgrade the phone to the latest version if necessary If the problem still persists, you can contact Yealink support or your IT department for further assistance.
  • How to troubleshoot a VoIP phone?
    There are several steps you can take to troubleshoot a VoIP phone: 1. Check the network connection: Make sure the phone is properly connected to the network and that the network is stable. 2. Check the phone's settings: Verify that the phone's settings are correct, such as the IP address, subnet mask, and gateway. 3. Restart the phone: Try restarting the phone to see if that resolves the issue. 4. Check for updates: Make sure the phone's firmware is up to date. 5. Test the phone: Try making a test call to see if the issue is with the phone or with the network. 6. Check the phone logs: Many VoIP phones have logs that can be accessed to help troubleshoot any issues. 7. Check with your VoIP provider: If you are still experiencing issues, contact your VoIP provider for further assistance.
  • What is internet bonding?
    Internet bonding refers to the process of combining multiple internet connections to increase bandwidth and provide redundancy. This can be done by using a technique called link aggregation or by using a specialized router or piece of software that can manage the multiple connections. The goal of internet bonding is to provide a more reliable and faster internet connection for businesses or other organizations that need to transfer large amounts of data or support multiple users.
  • How does mobile data connection impact mobile voice app calls?
    Mobile data connection can impact mobile voice app calls by affecting the call quality. A strong and stable data connection is necessary for high-quality voice calls, as the call is being transmitted over the internet rather than a traditional cellular network. Poor or unreliable data connections can result in issues such as dropped calls, static or distortion, and delayed audio. Additionally, if the mobile data connection is not fast enough, it can cause the call to be delayed or the call may fail.
  • How to troubleshoot the Yealink W62/63 Headset
    Troubleshooting the Yealink W62/63 headset can involve a few different steps, depending on the specific issue you are experiencing. Here are a few general troubleshooting steps that may help: Check the battery: Make sure the headset is fully charged and the battery is working properly. Check the connection: Ensure that the headset is properly paired with your phone or other device and that the connection is stable. Check the volume: Make sure the volume on the headset and your phone or other device is turned up. Restart the device: Try restarting your phone or other device, as well as the headset, to see if this resolves the issue. Check the phone compatibility: Confirm that the headset is compatible with your phone, consult the phone compatibility list on Yealink website. Contact Automated Telecom customer service: If none of these steps resolve the issue, contact Automated Telecom customer service for further assistance.
  • What is a ring group?
    A ring group is a feature used in Voice over Internet Protocol (VoIP) phone systems that allows incoming calls to be routed to multiple phone extensions at the same time. It allows calls to ring multiple phone lines simultaneously, until one of the extensions answers the call. This feature is useful for businesses with a team of employees who share the responsibility of answering incoming calls.
  • Why is network configuration important for VoIP?
    Having a network configuration set up specifically for Voice over Internet Protocol (VoIP) phone systems can provide several benefits. Quality of Service (QoS): A properly configured network for VoIP will prioritize voice traffic over other types of traffic, such as data or video, to ensure that call quality is not affected by network congestion. This will help prevent issues such as jitter, latency, and packet loss that can negatively impact call quality. Security: A VoIP-specific network configuration can include security measures such as firewalls, Virtual Private Network (VPN) connections, and Quality of Service (QoS) that can help protect against hacking, eavesdropping, and other security threats. Scalability: VoIP phone systems can grow and adapt to changing business needs. A well-configured network can handle increased call volumes and new features such as video conferencing. Overall, having a network configuration set up specifically for VoIP phone systems can help ensure high-quality, secure, and cost-effective communication for businesses. It also allows for more flexibility and adaptability to the changing needs of the organization.
  • How can hold music help my business?
    Hold music can be a valuable tool for businesses in several ways: Branding: Hold music can be used to reinforce your brand and create a sense of professionalism. You can use a custom-made jingle or a specific genre of music that aligns with your brand image. Customer experience: Hold music can help improve the customer experience by providing something for them to listen to while they wait, rather than silence or a busy signal. This can help to reduce frustration and create a more positive impression of your business. Advertising: Hold music can be used as an opportunity to advertise your business, products or services. You can use it to promote upcoming events, special offers, or new products. Time management: Hold music can help to manage the time customers spend on hold, making them feel like their time is being respected. This can help to reduce the likelihood of customers hanging up. Compliance: Some countries require by law to provide hold music as part of the telephone service. Mood enhancement: The right type of music can help to create a positive and relaxed atmosphere for the customer, which can help to reduce stress and anxiety while they wait. Overall, incorporating hold music into your business's phone system can help to improve the customer experience, reinforce your brand, and provide an opportunity to advertise or promote your business. Additionally, it can help to manage the time customers spend on hold, improve mood and comply with regulations.
  • What are BLF keys?
    BLF keys, also known as Busy Lamp Field keys, are a feature found on Voice over Internet Protocol (VoIP) phones that allow users to monitor the status of other extensions on the same phone system. BLF keys typically consist of a small LED light or different colored light located next to or on the button on the phone. When the LED light is on, it indicates that the extension associated with the button is in use. The color of the light can also indicate different call statuses, such as red for an active call, green for an idle extension, or yellow/red for a ringing extension. BLF keys can be programmed to monitor any extension on the phone system, including other extensions in the same office, remote extensions, or virtual extensions. This allows users to easily see who is available to take a call and who is busy, without having to call or page each extension individually. BLF keys can also be used to initiate calls directly from the phone, by pressing the button associated with the extension. This can save time and improve productivity by eliminating the need to look up extension numbers or use a directory. In summary, BLF keys on VoIP phones are a feature that allows users to monitor the status of other extensions on the same phone system, such as if they are on a call or available, it helps to improve communication, productivity and also eliminate the need to look up extension numbers.
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